Symon Turner
Personal Profile:
I am an enthusiastic, creative and dedicated individual who until
recently was employed as an Operations
Analyst at Westcoast, an IT distribution company, dealing with high levels of
complex data and customer and marketing databases via Excel. I have achieved a Masters degree in Political
Theory and a 2-1 BA (Hons) degree in Public Policy and Management studies. During my three years at Westcoast I gained a
reputation for problem solving, clear thinking and strong project
implementation skills, as well as excellent team working, working closely with
the HR and sales teams. I am looking for a role in data reporting and I have
always been interested in delivering the best data solutions possible.
Key achievements:
- Created Westcoast reporting
structure: There was none when I started and I instigated all reports
- Created all of Westcoast
various databases, utilising only existing data
- Created various KPI tracking
reports utilising Excel
- Mastered Excel including
pivot tables and v-lookups
- Used SAP to gain information
form
- Provided a uniform customer
and product tracking system linked in with risk and ensuring accesses for
both sales and product teams
Employment Experience:
Westcoast
LTD: Arrowhead Park, Arrowhead Road, Theale, RG7 4AH: May 2007- April 2010
Westcoast: October
2009 – April 2010 Operation and System
Analyst
·
Migrated Westcoast’s entire reporting system on to
Qlikview:
I achieved without
disruption to the reporting function at Westcoast. Also managed via Qlikview to increase the range
and depth of the reports produced.
·
Merging databases:
Merged XMA’s company
database into Westcoast’s database within a tight three day deadline and
monitored the database thereafter. Utilising SAP to gain information from XMA
·
Liaising with all departments within the business:
Acted as a bridge
between other departments and IT. Understanding
both the business need and the systems required to meet these, and
communicating this to IT.
·
Analysing and resolving operational issues:
Resolved issues
surrounding a customer rebate system by creating a new system and new
reports. Resolved issues around a
complex recording and usage system by creating new guidelines.
·
Training and Knowledge Transfer:
Trained staff in Excel. Provided Excel and other system based advice
and guidance to all Westcoast employees.
Westcoast: November
2007 – October 2009 Information Co-ordinator
·
Created and implemented all of Westcoast’s Marketing
and Sales databases. Liaised with IT to
utilise information in a more efficient way.
Administered and managed these databases.
·
Created ah-hock sales reports for business
·
Date entry of customer details and product and
stock level
·
Management of customer rebates:
·
Trained staff in Excel
·
Created a reliable and accurate customer rebate,
accrual, monitoring and payment system.
Westcoast: May 2007 –
November 2007 Sales administrator
·
Providing customer quotes and stock level
information to customers through statistical, customer focused reporting. Processing customer orders, dealing with
customer enquiries, assisting customers with technical assistance.
Technical skills:
·
Computer literate with a proven track record in
using Microsoft Office as well as other database software – undertook VBA
training
·
High attention to detail and processes:
·
Excellent Excel skills including pivot tables and
v-lookups
·
Ability to work to tight deadlines:
·
Managing companywide reporting, ensuring all
reports were produced according to schedule.
·
Problem solving:
·
I was responsible for creating new reports by
overcoming systems issues and utilising Microsoft Office, VBA and Qlikview
Personal skills:
·
Good with people and able to communicate with a
wide range of people
·
Friendly and well mannered
·
Effective communicator
·
Dedicated and loyal
Education and
Qualifications:
November 2009
VBA Training
2005 – 2006
MA in Political Theory, University
of Essex
2002 – 2005
2-1 BA (Hons) Public Policy and Management Studies, DeMontfort University:
Leicester
2002-2004
Merit HND Public administration, DeMontfort University: Leicester
1994 – 2002
AVCE Business: C C,
Highdown Sixth Form
5 GCSE’s Grades B-C
Hobbies:
·
Reading: both fiction and none fiction
·
Politics: I tweet and blog and keep well informed
·
History: visiting British historical monuments
·
Church: I assist them with their AV and I am door
steward
·
Grading
References available
on request
