Monday, 26 August 2013


Symon Turner

Personal Profile:

I am an enthusiastic, creative and dedicated individual who until recently was employed as an Operations Analyst at Westcoast, an IT distribution company, dealing with high levels of complex data and customer and marketing databases via Excel.  I have achieved a Masters degree in Political Theory and a 2-1 BA (Hons) degree in Public Policy and Management studies.  During my three years at Westcoast I gained a reputation for problem solving, clear thinking and strong project implementation skills, as well as excellent team working, working closely with the HR and sales teams. I am looking for a role in data reporting and I have always been interested in delivering the best data solutions possible.

Key achievements:

  • Created Westcoast reporting structure: There was none when I started and I instigated all reports
  • Created all of Westcoast various databases, utilising only existing data
  • Created various KPI tracking reports utilising Excel
  • Mastered Excel including pivot tables and v-lookups
  • Used SAP to gain information form
  • Provided a uniform customer and product tracking system linked in with risk and ensuring accesses for both sales and product teams

Employment Experience:

Westcoast LTD: Arrowhead Park, Arrowhead Road, Theale, RG7 4AH:  May 2007- April 2010

Westcoast: October 2009 – April 2010   Operation and System Analyst

·         Migrated Westcoast’s entire reporting system on to Qlikview:
I achieved without disruption to the reporting function at Westcoast.  Also managed via Qlikview to increase the range and depth of the reports produced.

·         Merging databases:
Merged XMA’s company database into Westcoast’s database within a tight three day deadline and monitored the database thereafter. Utilising SAP to gain information from XMA

·         Liaising with all departments within the business:
Acted as a bridge between other departments and IT.  Understanding both the business need and the systems required to meet these, and communicating this to IT.

·         Analysing and resolving operational issues:
Resolved issues surrounding a customer rebate system by creating a new system and new reports.  Resolved issues around a complex recording and usage system by creating new guidelines.

·         Training and Knowledge Transfer:
Trained staff in Excel.  Provided Excel and other system based advice and guidance to all Westcoast employees.

Westcoast: November 2007 – October 2009        Information Co-ordinator
·         Created and implemented all of Westcoast’s Marketing and Sales databases.  Liaised with IT to utilise information in a more efficient way.  Administered and managed these databases.
·         Created ah-hock sales reports for business
·         Date entry of customer details and product and stock level
·         Management of customer rebates:
·         Trained staff in Excel
·         Created a reliable and accurate customer rebate, accrual, monitoring and payment system.
Westcoast: May 2007 – November 2007                Sales administrator

·         Providing customer quotes and stock level information to customers through statistical, customer focused reporting.  Processing customer orders, dealing with customer enquiries, assisting customers with technical assistance. 

Technical skills:
·         Computer literate with a proven track record in using Microsoft Office as well as other database software – undertook VBA training
·         High attention to detail and processes:
·         Excellent Excel skills including pivot tables and v-lookups
·         Ability to work to tight deadlines:
·         Managing companywide reporting, ensuring all reports were produced according to schedule.
·         Problem solving:
·         I was responsible for creating new reports by overcoming systems issues and utilising Microsoft Office, VBA and Qlikview
Personal skills:

·         Good with people and able to communicate with a wide range of people
·         Friendly and well mannered
·         Effective communicator
·         Dedicated and loyal

Education and Qualifications:

November 2009
VBA Training

2005 – 2006
MA in Political Theory, University of Essex

2002 – 2005
2-1 BA (Hons) Public Policy and Management Studies, DeMontfort University: Leicester
Merit HND Public administration, DeMontfort University: Leicester

1994 – 2002
AVCE Business: C C, Highdown Sixth Form
5 GCSE’s Grades B-C


·         Reading: both fiction and none fiction
·         Politics: I tweet and blog and keep well informed
·         History: visiting British historical monuments
·         Church: I assist them with their AV and I am door steward
·         Grading

References available on request

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